Return & Refund Policy
Please review the conditions below before requesting a return, replacement or refund.
Return eligibility
Return or replacement requests are reviewed based on the product type, condition, order details and reason for the request. Products must not be used, altered or damaged after delivery unless the request relates to a verified defect or transit issue.
Non-returnable situations
- Products damaged due to incorrect use, installation or storage
- Consumable or liquid products that have been opened or used
- Customised, specially sourced or made-to-order items
- Products returned without prior approval
Damaged or incorrect items
If you receive a damaged, defective or incorrect product, contact SAFYON promptly and share your order details along with clear photos or video. We may request additional information to verify the issue.
Return approval
Do not ship any product back until SAFYON has confirmed the return instructions. Unauthorised returns may not be accepted.
Refunds
Where a refund is approved, it is processed using an appropriate payment method after the returned product and supporting details have been reviewed. Bank or payment-provider processing time may vary.
Shipping and import charges
Original shipping, customs duties, import taxes, clearance fees and return freight are not automatically refundable unless specifically confirmed by SAFYON in writing.